Edgebound Ltd

BLACK FRIDAY - Up to 40% of all Candles & Diffusers

Returns Policy

Our Returns and Refunds Policy

Thank you for shopping at Connie Gray.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging- The product isn't used or damaged- You obtained a Return Merchandise Number (RMN) from us Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

16a High Street,Hampton, Greater London, TW12 2SJ,United Kingdom

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Connie Gray.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

Luxury scented candles & diffusers hand-crafted in the UK

Our exquisite candle collection is made by hand using the very finest ingredients available. Each candle is hand poured with the addition of carefully selected perfumes chosen for their fine quality.

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